Paytm charged full Airfare of AirIndia Flight ticket, during covid19 & Refund Nothing (travel date was 10Apr)

Name of Complainant Shaon Jana
Date of ComplaintJune 11, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Shaon Jana:

Issue : Refund of AirIndia Flight Ticket booked via Paytm, i had to cancel my travel due to Covid19 situation as travel date was on 10th.Apr, now paytm did a fraud and took my money, they didn’t refund in full, Took 90% of the money as ‘Cancellation charges”(attached screenshot).

My last email to Paytm with a screenshot of refund ;

To: Paytm Care <[email protected]>, [email protected] <[email protected]>

Hello paytm team,
regarding ticket — 0983760275319 & 0983760275320, PNR — HN8D6 (Journey date was 10Apr)
I had called Airindia customer care thrice this week, they said refund should be done via 3rd party booking app(e.g paytm in this case) and here’s a copy what Paytm did in terms of refund :
Are you serious — is that the way it supposed to happen? I’m getting charged for the flight which never took off, nor I opted that travel.

Airindia says, it has to be full a refund, where paytm didn’t follow the guidelines.

I’m a bit frustrated about the response of paytm desk folks in the ticket that I opened previously, they questioned my bank & closed the status — ridiculous way of handling customers, rather a clear negligence once transaction is made (kind of one way road).

This has been quite a waste of time so far.

@Paytm — pls refund my money (in full), else I would have to reach concern authorities in seek of justice.

Regards,

SJ

9163511555

 

Image Uploaded by Shaon Jana:

Paytm charged full Airfare of AirIndia Flight ticket, during covid19 & Refund Nothing (travel date was 10Apr)

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