| Name of Complainant | |
| Date of Complaint | June 11, 2020 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Issue : Refund of AirIndia Flight Ticket booked via Paytm, i had to cancel my travel due to Covid19 situation as travel date was on 10th.Apr, now paytm did a fraud and took my money, they didn’t refund in full, Took 90% of the money as ‘Cancellation charges”(attached screenshot).
My last email to Paytm with a screenshot of refund ;
To: Paytm Care <care@paytm.com>, nodalofficer@paytmbank.com <nodalofficer@paytmbank.com>
Airindia says, it has to be full a refund, where paytm didn’t follow the guidelines.
I’m a bit frustrated about the response of paytm desk folks in the ticket that I opened previously, they questioned my bank & closed the status — ridiculous way of handling customers, rather a clear negligence once transaction is made (kind of one way road).
This has been quite a waste of time so far.
@Paytm — pls refund my money (in full), else I would have to reach concern authorities in seek of justice.
Regards,
SJ
9163511555
