| Name of Complainant | |
| Date of Complaint | October 24, 2018 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi Team,
Am Ram Sridhar, have a account with Paytm. Am using Paytm for minor transactions frequently like gas filling, electricity and other payments.
Recently i redeem the amount of 2618/- (two thousand six eighteen rupees) from sRide app.
Amount was deducted from sRide and not got redeemed to Paytm account.
Reason shows pending, when i called to customer care… they are forcing me to update any government proof, but i dont see any rule stating that we must submit government documents to private companies or sectors.
Recently there is news that, no need to submit aadhar/pancard documents as KYC to any private sectors.
Customer care is insisting me to submit the documents, as they said because of my paytm transactions reached to limit to 10k(ten thousand rupees) per month. until the documents are submitted the amount will not be released to Paytm Wallet. otherwise the amount will be released on 1st of the month…. but why should we wait till 1st of the month.
However i have already submitted my pan number.
My question is : Why they blocked my amount with them, if any customer try to add the amount to paytm, the app must throw an alert that “you reached ten thousand limit, cannot make the payment to patm wallet” and must revert the amount from where it got triggered in a day or two like other banks does.
I SEE THERE IS NO ALERT OR INTIMATION display to avoid making transaction.
(As app know the transaction history per month)
In my case when i done transaction to paytm they simply accepted but not redeemed to my paytm account wallet, and shows pending.
Please find the attached screenshot for reference.
this shows many customers payments are blocking by paytm and minting the revenue on public.
Paytm is directly the blocking customers payments and insisting to submit the documents, (it was not supposed to do)
why should we submit our personal and confidential documents paytm ?
Why they require our personal data?
Kindly take action on Paytm and solution must be provided by Paytm and see that it should not impact the others
Thanks
Ram
Image Uploaded by Ram Sridhar Rao PV: