Payment successful on Paytm wallet but merchant Myntra not received the amount

Name of Complainant Shruti
Date of ComplaintNovember 21, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Shruti:

Payment successful on Paytm wallet but merchant not received the amount.
Paytm customer care says since the payment is successful contact the merchant. However on contacting the merchant Myntra customer care, it’s comfirmed the amount is not received by them so they cannot help. Nobody is ready to help.

Image Uploaded by Shruti:

Payment successful on Paytm wallet but merchant Myntra not received the amount

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