Payment got deducted but my agoda booking isn’t proceed

Name of Complainant Himanshu Batra
Date of ComplaintOctober 16, 2021
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link
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Text of Complaint by Himanshu Batra:

I tried booking a hotel through Agoda application on 17.02.2021 and the amount of INR 1797.00 got charged to my card favouring to “Retail Domestic PT Mumbai” but didn’t get booking confirmation. When contacted agoda, they said they could not find my booking or transaction details and could not be of any help. This is a fraudulent process incorporated in Agoda payment gateway. Please help to refund my amount. Thanks.

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