payment got debited from my account but not credited to merchant’s account

Name of Complainant amardeep
Date of ComplaintSeptember 26, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by amardeep:

i tried booking hotel from AGODA.COM under the scheme of ‘BOOK NOW PAY LATER’.
but full payment got deducted from account to ‘RETAIL DOMESTIC’ as stated in my bank statement.
agoda.com is saying they have not received payment.

Image Uploaded by amardeep:

payment got debited from my account but not credited to merchant’s account

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