Name of Complainant	Ankit Kumar Monga
Date of Complaint	June 21, 2023
Name(s) of companies complained against
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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I hope this email finds you well. I am writing to report a concerning issue regarding a recent transaction made through the Paytm platform. On 20-May-2023, I attempted to make a payment using Paytm for an amount of 24910, but unfortunately, the transaction failed at that time. To my surprise, I discovered that the amount was debited from my bank account despite the failed transaction.

I immediately received a message from Paytm, notifying me of the failed transaction, but it took an unusually long period of two days for the notification to reach me. As a result, I was left confused and worried about the status of my payment.

I kindly request your assistance in resolving this matter and refunding the debited amount to my bank account. I have attached the transaction details and the message received from Paytm for your reference. The transaction ID is 350634841040

I have already contacted my bank regarding this issue, and they have confirmed that the payment was indeed debited from my account. They advised me to reach out to Paytm for further investigation and resolution.

I understand that technical glitches can occur, but the delay in notifying me about the failed transaction has caused significant inconvenience and uncertainty. I trust in Paytm’s commitment to customer satisfaction and hope for a swift resolution to this matter.

Please review the situation urgently and take the necessary steps to initiate a refund for the debited amount. Additionally, I kindly request you to investigate the cause of the delay in notifying me about the failed transaction, as it is crucial to prevent such occurrences in the future.

I appreciate your prompt attention to this issue and look forward to a resolution within the shortest possible time frame. Should you require any additional information from my end, please do not hesitate to reach out to me at 9560718272.

Thank you for your understanding and assistance.

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