Payment deducted but no order or receipt generated

Name of Complainant M.KASI
Date of ComplaintJune 11, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by M.KASI:

I have ordered one Smart watch cum Ear budds on 04.06.2020 through facebook ad link .When the payment process was over, not getting order receipt or confirmation from merchant. but money deducted from my account. I wrote to Razorpay for refund of the same, they replied ” we are the payment gate way: only facilitate payment to merchant, pls contact sari bhandar.”  i don’t have contact no of sari bhandar, Pls resolve my dispute

Details of payment ID from Razorpay: pay_EYVXJWUPVKJDXT

Date : 04.06.2020

Image Uploaded by M.KASI:

Payment deducted but no order or receipt generated

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