| Name of Complainant | |
| Date of Complaint | January 11, 2021 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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I made a Payment of Rs.1130 through PAYTM App – ICICI Net Banking towards electricity bill on 03.01.2021, Order ID – 12483490295.
The Money got deducted from the bank but PAYTM declined the transaction and no refund was made to my account till now(11.01.2021). When i contacted my Bank i have been told the transaction is Success ( reference No – BIL/ONL/000012121974/One97 Comm/202) and i need to get the confirmation from PAYTM regarding the Payment status. But there is no customer service avilable in PAYTM. Please help me in this matter.
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