| Name of Complainant | |
| Date of Complaint | April 20, 2019 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello,
I’m totally stunned by the laid back attitude of vodafone “officers” including the customer service.
As a matter of fact, when the customer service can not provide appropriate services, what should I expect from the responsible offices marked in this email.
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For a recap, the first complaint regarding poor network was made on 20-March and the complaint# was 525071746
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I don’t know what the ETA of resolution was, but the request was closed without any agreement or consultation with me.
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I was later told that the technical team has closed the request and a new one has been opened.
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The second complaint for the same problem was raised on 3-April and the complaint# was 522261772.
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I was told that in 15 days the issue will be resolved.
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On 16th I received a call that before 17th, a technical team will visit to address the problem.
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I get a call today that the ticket is being worked upon and in the next 5 days someone from technical team will visit the location.
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So, essentially the ETA for resolution of the problem keeps on changing repeatedly.
My request to Vodafone – please stop playing with your customer and continuously apologizing every time – things are not fine and my business is suffering practically everyday
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Thanks,
Jasdev
Mobile: 9986777880
