Package not delivered but marked as delivered

Name of Complainant Dhirendra
Date of ComplaintNovember 14, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Dhirendra:

I ordered a fancy jewel set of amount Rs. 300 on 04th Oct 2021.
Order No :83218987212
AWB No : 2816982484

I got call from E Com Logistics agent for order. I told him to cancel and return the order because I’m not available.
He hasn’t delivered the package but marked package as delivered which I got to know when I received the text message.
(The suspicious thing was that – when I told him to cancel delivery, he asked me twice that the order is prepaid? I said Yes)

I informed Meesho on the same but Meesho agent replied that your package is delivered to you which is signed by you.
How this is possible when I was not at the place. Also the sign is just a vertical line.
I clarified them that I never received the package & the most important thing is that I told courier agent to cancel the delivery then how come It is delivered.

From that day I sent multiple follow ups & called customer care to look into this & refund my money but they are not replying.

ECom Logistics agent are their, frauds & Meesho is supporting them.

Image Uploaded by Dhirendra:

Package not delivered but marked as delivered

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