| Name of Complainant | |
| Date of Complaint | September 10, 2022 |
| Name(s) of companies complained against | Oyo |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Madam
I had booked a room through Oyo helpline and Booking Id is – OG9S5525. I was informed that the charge with discount offer is Rs.479 and I can make partial payment and rest amount can pay at the time of check in. After that Oyo representative sent me a payment link of Rs.141 in my google pay number 9031495220 after that I made the payment of Rs.141 but now the payment is not reflecting in my account. I contacted oyo helpline and representative told me that the payment of Rs.141 was failed but in real the payment was absolutely successfull. While booked hotel, Oyo representative tood be that I would have a discount of Rs.84 if I pay online but when checked in, the Hotel Receptionist denied for online payment and said I I don’t pay in cash, my booking would be cancelled. I am attaching the screenshot of both my payment and app please help me to get back the amount. I mailed Oyo customer support team along with evidence but it has been seven days, neither I have received any response of mail nor got back my money .
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