| Name of Complainant | |
| Date of Complaint | January 17, 2026 |
| Name(s) of companies complained against | Oyo |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear OYO Customer Support Team,I am writing to formally request a refund for my OYO hotel booking, as the stay was not utilized due to an issue at the property.Upon arriving at the hotel and completing the sign-in process, I informed the hotel staff that I would be having a guest visit for approximately one hour. The guest belongs to a different faith. The hotel staff refused to allow this, despite there being no such restriction mentioned in OYO’s stated hotel policies. As per OYO’s policy, unmarried couples and guests are allowed.Due to this refusal, I chose not to stay at the property and left within 10 minutes of arrival. I immediately contacted OYO Customer Care, who connected me with the property representative. The property representative also confirmed that I did not stay at the hotel beyond 10 minutes and advised Customer Care to cancel the booking and issue refund.The booking was made for two days; however, I did not stay at the hotel at all and did not avail of any services. Under these circumstances, I kindly request a full refund of the booking amount.I request you to please look into this matter and do the needful at the earliest.Thank you for your support and understanding.I have even escalated the issue with costume care as well but from yesterday I am not getting satisfactory response now I request you to please look into the issue
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