| Name of Complainant | |
| Date of Complaint | March 7, 2020 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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This is to inform you that the quota of 20 GB free data was ended on 27.02.2020 (Thursday) which is evident from communication made by you through message. The screen shot of the same is enclosed for your perusal.
When the quota is exhausted on 27.02.2020 then how can you charge for 24.02.2020 and 26.02.2020. There is no need to check the usage till 26.02.2020 since it is within the quota of 20GB. The total consumption from 27.02.2020 to 29.02.2020 is as under:
| Date | Consumption in KBs |
| 27.02.2020 | 681610 |
| 28.02.2020 | 570150 |
| 29.02.2020 | 527760 |
| Total | 1779520 |
| Total in GB | 1.70 |
Since the total consumption after the exhausting the free quota is less than 2 GB, you cannot charge usage of 4 GB. Therefore it is requested from you to kindly correct your mistake and waive Rs. 40 plus GST for overcharging for 2 GB
Image Uploaded by Anjani Goyel:
