Name of Complainant	Umang Suresh Pawar
Date of Complaint	February 21, 2020
Name(s) of companies complained against	Vodafone
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Text of Complaint by Umang Suresh Pawar:

Dear Sir/Madam

This is to inform you the following facts for your kind consideration as because I am facing certain kinds of inconvenience in service from vodafone company and costumer care executive that I Mr. Umang Suresh Pawar holding Samsung Galaxy A50 a new Smart Phone with telecom connection with your cellular company of Vodafone Idea Mobile Number is 98333 88567 form since 2007 till date, is informing you about a very important and serious matter I wish to complain about Vodafone services for Outgoing Text messages Barred and also I am facing bad network range for Internet and Calling Incoming and Outgoing of product or service, with serial mobile number 98333 88567 that I purchased and using this Mobile No since 2007 in Mumbai 400002 Maharashtra location of transaction.

I am complaining because since past 1 month I can’t sent a text messages on any other number of particularly number the reason Vodafone executive not taking this matter in initiative. To resolve this problem I would like you to also inform you that what type of action I had taken to resolve this problem.

My Activity Detail Is Bellow:

1. When I first learned of this problem I visited on 03^th of February 2020 in morning to the nearby Vodafone Gallery to and ask the resolve this issue but the manager told me that your main balance is not there so please recharge.

2. I visited on 03^th of February 2020 in afternoon to the nearby Vodafone Gallery to and ask the resolve this issue but the executive told me that your change your SIM and after 24 Hours your SMS service will get active. I changed my SIM and I paid 50/- Indian Rupees for it and Problem remain as standby.

3. Again I visited on 05^th of February 2020 in afternoon to the same Vodafone Gallery and ask the resolve this issue but the Manager told me we have forwarded your issue.

4. On 6^th February 2020 I visited to Samsung Gallery and Formated my Mobile Phone but Samsung Executive told me that this issue is the end from Vodafone.

5. Again I visited on 07^th of February 2020 to the same Vodafone Gallery and ask the resolve this issue but the Vodafone Executive told me that recharge for sms pack of 49/- (Ref. No is MUH2002071719230111 AT 05.19 PM) and get the issue done. After SMS pack recharge on my mobile phone the issue remain as same.

6. Finally on 8^th of February 2020 I called in Vodafone to costumer care executive and filed a complaints with Reference No 260048140 but no one had action taken about this issue.

7. I Updated Vodaphone messages Center No what is +919820205446 that’s it. I believe that this response is unfair because he the reason you feel the company has an obligation to Vodafone. I would like a written statement explaining Vodafone company’s position and what Vaodafone will do about my complaint.

8. Customer Care Call History’s

07 February 2020 02.04 PM Duration 09 mins.33sec
07 February 2020 04.49 PM Duration 08 mins.33sec

10 February 2020 04.49 PM Duration 01 mins.23sec

14 February 2020 09.11 AM Duration 00 mins.44sec

14 February 2020 10.53 AM Duration 02 mins.11sec

14 February 2020 12.02 PM Duration 01 mins.25sec

14 February 2020 02.16 PM Duration 01 mins.23sec

15 February 2020 12.15 PM Duration 01 mins.08sec

17 February 2020 04.41 PM Duration 01 mins.00sec

18 February 2020 05.24 PM Duration 02 mins.23sec
18 February 2020 05.27 PM Duration 01 mins.38sec
18 February 2020 05.32 PM Duration 16 mins.06sec

18 February 2020 08.42 PM Duration 04 mins.04sec

18 February 2020 08.56 PM Duration 09 mins.16sec

9. Complaints History’s

08 February 2020 Complaints Number 260048140

11 February 2020 Complaints Number 2600862034
18 February 2020 Complaints Number 2600862034

10.Recharge History

07 February 2020 05.19 PM RS 49/- (Transaction ID MUH2002071719230111)

13 February 2020 11.47 AM RS 98/- (Transaction ID ONR2002131147150241)

13 February 2020 01.48 PM RS 26/- (Transaction ID ONR2002131348180088)

18 February 2020 04.36 PM RS 10/- (Transaction ID MUH2002181636250104)

11.SIM Exchange History’s

08 February 2020 Charges Rs 50/-
11 February 2020 Charges Rs Free

After me the lots of activities for small issue I believe that this response is unfair because the reason you feel the company has an obligation to you. I would like a written statement explaining your company’s position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 2 days I will file complaints with the appropriate consumer court agencies and consider my legal alternatives. I mentioned above all of my receipt. I may be contacted at the above address and phone number.

Sincerely,
Umang Suresh Pawar

Image Uploaded by Umang Suresh Pawar: