Ordered watches in Snapdeal. Status is delivered but did not receive product.

Name of Complainant Preethy
Date of ComplaintAugust 5, 2019
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Preethy:

I ordered 2 watches on 22nd and 25th July, one Titan and other Fastrack. Order id’s are – 30062316048 and 30130099318 both costs Rs.538 and Rs.297 each. For both status says delivered, when i did not get the product at all.

when i registered complaint with the order, i got mail saying product would have been delivered to neighbor or someone and asked me check. I had given my office address building address, not even my office name mentioned.

So no way it will be handed over to security or anyone. I registered return request hoping i will get call or they will visit my address, but no calls nothing. Sent so many mails but no proper response and when i call customer care i am not able to talk to directly. Please help me in getting refund for same.

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7 thoughts on “Ordered watches in Snapdeal. Status is delivered but did not receive product.

    1. So thats it. Your team does great job. Even after 10 days, no reply and no refund. So great, such a big website and see how people cheat. I regret of buying aricooler in you website some time back and i swear i wont buy anything from you in future nor i encourage anyone to buy from you. No customer care no reply and how you can cheat in such a big way of not delivering and no refund.

  1. I dont see any update still. Whether you team is still looking into this issue? can you give me a timeframe for this?

  2. whats update on this complaint? so you accepted you are cheating..cheaters..dont you guys feel ashamed of being such a big online website and cheating by going so low? not delivering product and update as delivered. Just keep in mind if you guys go on cheating of your customers like this thinking you are more intelligent one day you will face the consequence. May be as an ordinary individual i cant do anything but it wont go like this for long time one day you will lose faith of your customers. Finally thanks for cheating me and updating status as delivered when i did not even get a call and thanks for not resolving my issue and thanks for not refunding money.

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