Ordered from JIO MART. Order didnt received even after payment been made

Name of Complainant Sapana Rawat
Date of ComplaintAugust 9, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Sapana Rawat:

My Order 15956823929068518A worth Rs:3451.62 which is already paid and never been delivered. When I spoke to customer support then they asked to send the screenshot and said it got declined and refund will come in 12 days. It has been now 14 days and they not given refund. I ordered on 25 July 2020 and payment of Rs:3451.62 was successful towards JIO MART but they didnt delivered nor refund me my amount. Everytime I call support guys they say refund stories and it will come soon. I am just loosing my temper now.

1) Registered Email ID: sapana.rawat1@gmail.com

2) Transaction ID with amount:  P2007251837355182684948 (Amount : 3451.62)

3) Order ID- 15956823929068518A

Image Uploaded by Sapana Rawat:

Ordered from JIO MART. Order didnt received even after payment been made

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