| Name of Complainant | |
| Date of Complaint | March 21, 2021 |
| Name(s) of companies complained against | Ajio |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I returned two item that I purchased, on 13 February 2021. There were two items that were returned on 13 February. Both of them got picked up but I got refund for only one of them.
I did not receive refund for the second item till 24 Feb. I raised a complaint and provided every detail to the customer care. The customer care is changing the status of this return in my account on their own.
I raised complaint on 24 Feb. I got a reply on 24 feb, that the item which they received is not what they delivered, so they will return the item. To that response, I clarified the details and made sure they know it is what they delivered. They then replied that the refund has already been initiated. I again clarified that the refund was for only one item. On 04 March they confirmed that they have picked up the order but their data is yet to be updated. Since then they are giving me dates after every five days (actually delaying for every week).
This is so pathetic. Highly unprofessional and complacent attitude.
Clearly the customer care is useless.
