Order not processed and amount deducted

Name of Complainant Puja kumari
Date of ComplaintOctober 6, 2026
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Puja kumari:

I placed an order for a portable wardrobe closest organizer online mordiee.in on freggiecart company and the payment was successfully deducted from my account. However, the order has not been processed, and I have not received the item yet or any proper update regarding my order. I have try to connect the company through mail and contact number but all are not replying. Then I have contacted to payment gateway he is replying and he told contact your merchant.
I believe this may be a fraudulent transaction. Please investigate this matter immediately or issue a full refund of the amount deducted.
Payment Amount: ₹847 (Through UPI)
Order ID: 52729
Transaction ID: E26090115II83P
Payment method: Easebuzz Payment Gateway ( It is showing payment to rohini enterprises)
Date of Payment: 01 September 2026
email ID- pujasrivastav1295@gmail.com
Please resolve this issue as soon as possible.

Image Uploaded by Puja kumari:

Order not processed and amount deducted

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