Order not delivered, but marked delivered and nobody zepto team responses

Name of Complainant Nagarathnamma GR
Date of ComplaintMay 9, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Nagarathnamma GR:

Zepto delivery services

I had ordered groceries from the Zepto app, it usually has to reach within 20mins of ordering but even after 1hour the order hadn’t arrived so I checked the app regarding the same that is when I was shocked to see the order shows it has delivered while it hasn’t delivered yet. When I tried to contact the Zepto team, I received no response. So I kindly request you to take action negligence and wasting customers valuable time. All the details and attempts are attached below, kindly check.

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