| Name of Complainant | |
| Date of Complaint | July 15, 2020 |
| Name(s) of companies complained against | JioMart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have ordered couple of things from JioMart on 13th July, 2020 and paid an amount of 1005.00/- Rs. through HDFC credit card under 10% cashback offer which is valid till 17th July, 2020. After successful placement of order it showed me the expected delivery date of 15th July, 2020. Today on 15th July, 2020 I tried to check the order status through whatsApp support feature, the orderId was not present in their list. Then I call Customer executive, he noted down all the details and told me to call back after some time due to technical issue. Then I again called back, other lady executive heard the complaint and she disconnected the call. Again I called back other guy noted down all the things and he told me that order is not present in our system and then he disconnected the call. Again I called back, other lady executive noted down all the details and she told me that order is not present in our system and I will raise a complain with the concern team. Still I am not sure whether they will deliver or not or refund the money back or not. Earlier also I have complaint about the rotten onion and Coccinia delivery 10 days back which is still not resolved.
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