| Name of Complainant | |
| Date of Complaint | September 13, 2020 |
| Name(s) of companies complained against | JioMart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On Dt. 29th Aug 2020,I placed an order with your online shopping site ‘Jio Mart’. I entered the wrong PIN code which I later was not able to correct so I tried to cancel my order. I made an online payment for this order about 10 days ago. There was no option to edit my address details or even cancel my order on the online portal as well on the Jio Mart Application. I made multiple requests to cancel my order and receive my money back but to my dismay, I have not received any help from your side. “Your employees assured me that someone from their seniors would call me” and take my grievances but nobody has approached me so far. After multiple failed attempts to cancel my order, I am forced to take a harsh step. Under the Consumer Rights Act you are required to deliver the item to me at the agreed time or cancel it as per my request. I believe you’re in breach of contract. In accordance with the Consumer Rights Act I am giving you a final opportunity to cancel my order.
My complaint numbers-no.1 0023432830, no.2 0023497557 and no.3 0023546753
Even after complaining several numbers of times, no steps have been taken. I used all available means to contact the company in order to resolve my issue but nothing has worked. They don’t even give a favourable response in e-mails, customer care and WhatsApp. They have a pathetic customer care service and hoping to gain the Indian market. These all thoughts look vague with this type of response from the company. I would suggest others not to buy from jio mart ever. They don’t deliver goods nor want to refund my amount. They are a fraud- taking everyone’s money to run the company. There is no platform to get the rehedresal, that is the most saddening part in a democratic country like India.
I expect a prompt response from your side.
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