| Name of Complainant | |
| Date of Complaint | August 6, 2023 |
| Name(s) of companies complained against | |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I hope this email finds you well. I am writing to express my deep dissatisfaction and frustration with my recent shopping experience at jiomart store. I have been a loyal customer of JioMart for quite some time, but my recent order has left me extremely disappointed.
I am writing to express my dissatisfaction with the service I received from your store crew. On Monday, July 24, I placed an order(Order Number
16901847070081594A) for several items through JioMart. On Tuesday, July 25, I received a call from your store members stating that one of the items in my order was not available. I was asked to remove the item from my order and reorder. I did as instructed, and my order (Order Number 16902884230146093W)was placed again.
Unfortunately, this issue did not end there. On Wednesday, July 26th, I received yet another call stating that a few more items from my order were missing. Once again, I complied and removed the missing items, placing a new order (Order Number 16903731950168155A).
To my dismay, the same scenario repeated itself for the third time on Thursday, July 27th. Your store crew contacted me again, informing me that another item from my order was not available and subsequently cancelled my entire order. This is simply unacceptable
I understand that mistakes can happen, but I am concerned about the fact that your store crew did not check to see if all of the items in my order were available when I placed my first order. I did not order any new items when I reordered my order. I simply removed the items that were not available and reordered the items that were.
The fact that the same mistakes occurred thrice indicates a clear negligence on the part of your store crew
I believe that the negligence of your store crew is the reason why my order was cancelled. I am requesting that you investigate this matter and take steps to ensure that this does not happen to other customers.
As a loyal customer, I expect a certain level of service and attention to detail from JioMart. Cancelling an order three times due to missing items shows a lack of professionalism and care on your part. It is not only inconvenient but also reflects poorly on your commitment to customer satisfaction.
I kindly request that you rectify this situation and take appropriate measures to prevent such incidents from happening in the future. I believe that addressing and resolving this issue promptly will help restore my trust in JioMart’s services.
when i have send the mail to customer care providing a detailed account of the negligence I experienced due to their team’s actions they simply responded by simply saying that it was a “technical issue.” without proper investigation or resolution
Thank you for your time and attention to this matter.
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