Order cancellation without intimation by the vendor

Name of Complainant Dilip Tamhane
Date of ComplaintOctober 15, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Dilip Tamhane:

We had booked a Lenovo laptop costing 54140/- the same was debited immediately to my credit card. Next day i received mail of cancellation of my order. when i called the call center they said the vendor has cancelled the order and refund will be done in 2-5 days, but the reason for cancellation in mail is given – customer cancelled. Now my CC payment is due and have to pay the bank, & am at a loss. This is very unprofessional business from Amazon.
I need my payment along with interest till the time amount is credited to my account.

Order details:-
Purchase date – 2nd Oct’21
Vendor Name – Appario Retail Private Ltd
Amazon Order no – 4045835512-3056368

Image Uploaded by Dilip Tamhane:

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