| Name of Complainant | |
| Date of Complaint | September 7, 2022 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi Team Amazon / Investigation Team,
This is in reference to my Order Number ORDER # 403-9687639-3396333 placed on August 29, 2022 and Delivered on September 1, 2022 at 6:45 AM. There were few items missing in the order and issues when reported to customer care, they noted issues and missing items details and asked us to check on September 5, 2022 as they require some time to investigate. We were okay and waited till September 5, 2022 till late evening and later started following up at approx 8 pm and got to know that the Investigation team has completed the Investigation and everything was okay and complete order was delivered in packed condition and nothing was damaged so we are not entitled for any refund.
Missing items and issues are as follows:-
Invoice generated for ORDER # 403-9687639-3396333 dated September 1, 2022 is Rs 954/- and we paid via Amazon Pay Rs 1001/- on August 29, 2022. Why can’t I be eligible for my balance difference of Rs 1001-954= Rs 47/-. Can a Respected Investigation Team Explain? On what basis do they investigate and give their decision? — Solution pending – Refund Rs 47/- to my Amazon PayI have ordered Qty 6 Sunfeast Glucose Biscuits, 112g [Pack of 12] – Rs 10, so, 6*10 = Rs 60 for 6*12 = 72 packets of 112g whereas I have received only 6 packets of 112g. 66 packets of 112g Biscuits were missing. – As per the investigating team, complete order was delivered and packed, no damage and missing… Can the Investigating team explain how and where these 72 packets were delivered. I have a phone call recording with the delivery executive that they have delivered only 6 packets of sunfeast biscuits and he didn’t even deliver 72 packets until 6 September, 2022 Morning cumulative to all addresses. I am sure the Investigating Team have a fair understanding of 72 packets of 112g each is how much volume or Missing 66 packets of 112g each will have what volume. Did you check with the seller how many packets he sent for this particular order…I am sure the seller must have some CCTV cameras which can show how big the packet was carrying 72 Packets of sunfeast Biscuits. I fail to understand how did the investigating team find it delivered completely when a delivery agent himself is denying and saying he only delivered 6 packets. He himself was surprised by 72 packets.. he tried to explain and convinced me that a pack of 12 means12 biscuits inside the packet. How did they investigate? I am sure that the investigating team didn’t investigate properly and didn’t do their job honestly. — Solution Pending – Deliver balance 66 packets or refund Rs 60/- to my Amazon Pay.Sella More Sella Basmati Rice Loose, 1 kg for Rs 52 – I ordered 5 kg for Rs 260— 4 kg sealed packet was delivered to me for Rs 206. You can check the Invoice generated by More and deliver a hard copy to me with the order. Since I am not getting the difference of amount with what I pay and what order I receive as per Invoice. 1Kg of rice was missing….Can the Investigating team explain their Investigation here. Solution Pending – Refund the difference of Amount paid and Invoice amount or Deliver balance 1 Kg Rice.
More Spices – Jeera, 100g (Loose) for Rs 34/- was missing…Delivery Agent missed it by mistake and he requested us that he will deliver it sometime… and we should not raise any complaint. We were okay, he never turned up and we get an email saying that we refused to accept – total lie… he never turned up to deliver… however after follow up we get the refund for Rs 34 for Jeera. – Issue Resolved. Thanks Amazon Team…But reason given for not delivering was a total lie…Disappointing
Investigating Team, all the packets delivered to us were packed, even loose items as well but if the packet is packed with lesser quantity, you can’t justify that qty ordered and qty received are same and complete. Anyone who can read and see Invoice correctly can see what qty was packed and what not. How much you have received the payment and what amount order you are delivering. We never ever said that any packet was damaged or opened…Never ever refuse to accept the order…request you to please don’t lie and be honest. You are working with a reputed name Amazon…we all buyers trust Amazon for their sensibility and genuineness, maintain quality, earn trust and respect….what have you been a part of Amazon doing? Lying…cheating..not returning extra charged amount for delivering less qty.. showing an offer, when ordered as per offer you don’t deliver as per offer and take a U Turn and saying complete offer was delivered. Please don’t lie and your investigation was not honest.
Please explain your investigation with every point I raised.
For reference Screenshots, Invoice, order summary, Amount I paid and Invoice for what I received, screenshot of the delivery boy time stamp.
