| Name of Complainant | |
| Date of Complaint | October 21, 2019 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I Lakshit Sharma having Savings Bank Account (Account No.: 51115777400) in State Bank of India, Circuit House Branch, Jodhpur (Raj.) would like to draw your attention towards a very serious issue.
On 16.10.2019, 5 fraudulent transactions were made from my Account for Rs. 35,964/- using my Paytm UPI PIN. As soon as I received the text messages of these fraud transactions, I immediately reported my Bank by writing them an application, the received copy of which I have sent to Paytm for their reference. I have also sent them my Bank Account Statement from 14.10.2019 to 16.10.2019 for their reference showing all the 5 fraud transactions at the last with respective reference numbers.
After that I informed the same issue to the Paytm Team and they accepted that my Account was hacked gave me the detailed description of the fraud transaction for investigation purpose in Excel Sheets compressed in Zip format. I sent them the same Zip folder thru mail for their reference. While seeing those sheets you will find that the fraudster (most probably name in Paytm Account is: JAKIR LASKAR) has first transferred the amount to his Paytm Account and then to his Airtel Payments Bank Ltd. Account (Account Number: 9093669252). The beneficiary name is: Abdla. The address of his Bank is: Airtel Center, Plot No. 16, Udyog Vihar, Phase – 4, Gurgaon, Haryana. The Contact number of the Bank is: 4222222 and IFS Code is: AIRP0000001. Paytm has freezed the Paytm Account of that fraudster and I requested Airtel Payments Bank Ltd. to also do the same. I also requested them to please cooperate with my Bank, Paytm, Rajasthan Cyber Crime Cell and myself regarding this serious matter.
On 16.10.2019, both my Bank & Paytm told me to lodge an F.I.R. at the nearest Police Station regarding this issue and I have done the same yesterday i.e. on 17.10.2019 at my nearby Police Stn. i.e. at Ratanada Police Station, Jodhpur. I have enclosed the F.I.R. copy herewith for your needful action & reference.
I sincerely request you to please force Paytm to refund my amount as they are constantly escaping their liability by saying that funds have been utilized. Instead their fraud customer has looted all my money exploring the loopholes in their security system.
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