| Name of Complainant | |
| Date of Complaint | May 4, 2026 |
| Name(s) of companies complained against | OneCard(BOB) |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to raise a concern regarding certain charges applied to my rental payment transactions made using my OneCard.
While making the transactions, no additional or hidden charges were displayed. Furthermore, these charges were not visible in the transaction history unless the transaction details were expanded. However, upon reviewing the statement summary, I noticed that these amounts were categorized under the “Fees and Charges” section.
If these charges are genuine, I would like to understand why they were not transparently disclosed at the time of the transaction or clearly reflected in the transaction overview. This lack of visibility is misleading and raises concerns about transparency.
When the company agents came to me they were also not sure about these charges sometimes they were saying these are late payments and some GST charges
Hi Pothina,
Greetings from BOBCARD One Credit Card!
We request you to please do not share your personal details on public platform to avoid any mishaps. We could not fetch your account details based on the info provided and request you to share the same with us via help@getonecard.app or reach out to us via our in-app help section so we will take a look and resolve this for you. In case, you have already reached out to us, then, please share the allotted ticket IDs with us.
Looking forward to serving you.
Thanks and Regards,
BOBCARD One Credit Card Customer Care