| Name of Complainant | |
| Date of Complaint | September 12, 2023 |
| Name(s) of companies complained against | Onecard |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I paid 5000 rupees to one Card for FD based card they offered me on 7th September 9:50 am. Although in their website it says 5 minutes but they asked for 2 working days for confirmation but no update till now. Customer care is not responding. Not even giving any refund.
Image Uploaded by Sayantan Ray:
Hi Sayantan,
Greetings from FPL Technologies!
It was great connecting with you over a call. Thanks for confirming that you have successfully received the FD amount in your source bank account.
We regret to inform you that as of now as your FD has been refunded, we’ll not be able to go ahead with your onboarding. Don’t worry, whenever we have any updates for you, you’ll be notified via your OneCard app itself.
We have also responded to you under ticket ID: 4113055, please refer to the same for further help.
Going forward, if you ever come across any difficulties, you can always reach out to us ‘help@getonecard.app’ with your registered email ID. We’ll always be here to help you out.
Thanks & Regards,
FPL Technologies