| Name of Complainant | |
| Date of Complaint | December 11, 2023 |
| Name(s) of companies complained against | Ola Electric |
| Category of complaint | 2-wheelers |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to express my deep disappointment and concern regarding the recent purchase of an OLA Bike. I believe it is essential to bring to your attention the serious issues I have encountered with your product, as they not only jeopardize the safety of users but also raise questions about the quality control and customer service practices of OLA.
I purchased a new OLA Bike with great anticipation, only to have my experience marred by a series of alarming malfunctions. On the very first day of use, after only a few hours of riding, the bike started emitting an unusual sound. Furthermore, upon closer inspection, I discovered a noticeable gap in the fitting under the screen and an ill-fitted cover of the belt. To make matters worse, the bike abruptly shut down, with a screen frozen, leaving me stranded in the middle of the night. This incident occurred not once, but twice, causing a significant safety concern. I rebooted and eventually found my way home.
Upon reporting the issue to the OLA store the next day, I was appalled to be informed that such malfunctions are deemed “normal.” This response is entirely unacceptable and also dangerous. For a new bike, such defects and malfunctions are utterly disappointing and devastating. I encountered other bike owners at the store who had showed up with the same complaint of their bikes unexpectedly shutting down.
It is deeply troubling that a product is being sold without proper quality checks and seems to be a widespread issue among users. The lack of perfection in the production process raises questions about OLA’s commitment to delivering reliable and safe products to its customers.
To exacerbate the situation, my bike has been in the repair shop for about four days. During my last visit, I observed that the bike had been entirely opened. This is disheartening to have happened to my new bike. The screen was pushed in. When I pointed out the condition of the screen to the technician, I was told that it was “normal.” I compared it to other bikes and insisted that such a state is far from normal. The screen is now replaced.
Furthermore, I am disturbed to find that my bike, which had only been ridden for 212 kms, now indicates a mileage of over 300 kms. This discrepancy raises questions about the integrity of the repair process and the accuracy of the information provided to customers.
Despite the extensive repair, I am left questioning how I can accept a repaired ‘new’ bike. I have requested a refund or a replacement, only to be informed that there are no policies in place for such scenarios. I have demanded, in writing, a detailed list of all the components that have been fixed or changed during the repair process.
In light of these issues, I believe I am entitled to compensation for the distress, inconvenience, and potential danger I have experienced due to the faulty OLA Bike. It is disheartening to have invested Rs. 1,68,000 in a product that has proven ineffective within the first day of use.
I urge OLA to address these issues promptly, perfect the production process, and implement robust quality control measures to ensure that customers receive safe, reliable, and defect-free products; also dependable service.
