Odometer bill incorrect , charged extra amount

Name of Complainant Ayush
Date of ComplaintSeptember 25, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Ayush:

As per the invoice total distance traveled is displaying 406 km/hr.
This is impossible as I only travelled for around 231 kms max. (88.8 + 27.7+13.9+100 = 230.4 kms)
I verified this by google timeline as well. Please refer to the attached image.
After the ride ended near huda city centre, I was not able to check the total distance travelled in the OLA App. The app kept on crashing.
I was charged for an additional 175 kms for no reason at all.
I lodged same complaint to old , they agreed to process the refund 2 months ago, Till today i have not received an agreed upon refund amount of 1743. It is mentally frustrating & tiring, every time i ask i get same response that it will get refund in 10 days (for every question i ask they forwards the same mail)

Image Uploaded by Ayush:

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