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NueGo services not customer friendly

Name of Complainant Brahm Tiwari
Date of ComplaintSeptember 14, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Brahm Tiwari:

I have booked ticket for vrindavan through paytm app and reach to Rajiv chawk pick up point before 1and half our before and call on provided contact no. Asked about the exact location and I have shared my location and told if you reach at point pls call me. I was waiting continue after the pick up time and call to customer care neu go they told bus operated will call you when reach to pick up location don’t worry wait. But again talked to in given they told me they left pick up point then 3 times I have conversation with customer care but not given appropriate response.
NueGo customer service person refuses to refund money also. And suggest me to take alternate convence.

Image Uploaded by Brahm Tiwari:

NueGo services not customer friendly

One thought on “NueGo services not customer friendly

  1. Dear Mr. Tiwari,
    With respect to your complaint, pls note that our bus was at Rajiv Chowk, Gurgaon on 14th Sep from 8:14 am to 8:23 am
    Additionally we have successfully onboarded other passengers from the same boarding point
    Hence we regret to inform that refund will not be applicable in case of no-show

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