| Name of Complainant | |
| Date of Complaint | January 13, 2024 |
| Name(s) of companies complained against | NUEgo |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
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I had travelled from Delhi to Jaipur by Nuego on 12th January 2024, boarding at 12.30 pm. The bus staff was extremely punctual of leaving the bus stand on time, but when we enquired about reaching late, they were irresponsible and extremely uncooperative. The bus was delayed by 90 minutes, because the bus was not charged, which the passengers had no idea about before boarding and I had to miss a very important event. Furthermore, because the bus was delayed so much, they still did not stop anywhere for washroom even when it was right outside. Moreover the charging ports were absolutely not working, I could not contact anybody. I have no idea what did we pay such a huge amount for. All the co-passengers were so disturbed by the services and refusal of nuego to cooperate. Even when I tried to reach out to the Nuego Support Centre, they did not respond at all. Hence I was bound to complain against the company and it’s unfair system and extremely disappointed services and behaviour and call for a compensation for the same.
Regards Aditi
08:35 of 13.01.2023 agra waterworks chauraha to delhi Bus has accident not reached the destination 😭 have saved by God. 16 people have injured driver and conductor have lost there leg.
Dear Aditi, we apologize for the inconvenience caused to you. The delay was caused by technical and operational issues on the route. To compensate for the inconvenience, we have initiated a refund from our end, which will be credited back to your source account within 7-10 working days.