Not received full refund amount from ixigo if airline indigo cancelled flight on 8th September due to operational reasons

Name of Complainant Neha Dokaniya
Date of ComplaintSeptember 16, 2023
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link
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Text of Complaint by Neha Dokaniya:

I booked a flight on 8th September and I paid around 3514 but flight was cancelled by airlines due to operational reasons but in that I got only refund amount of 2500. Ixigo has cut 1000 cancellation charges even flight was cancelled by airlines indigo.Why should I bear the loss of 1000 if I had not cancelled it .I need my full refund.They have cut it in the name of cancellation. I have attached the airlines website refund that goes into ixigo account.I need my full refund amount.

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