| Name of Complainant | |
| Date of Complaint | November 15, 2020 |
| Name(s) of companies complained against | AMAZON INDIA PVT. LTD. |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I had placed an order of Iphone 11 in Amazon app on the first day of the great Indian festival on 16th Oct 2020 for Prime members.
My order # – 171-9676274-2983548
During this sale there was an bank offer as mentioned below. Screenshot of the same is also attached.
Bank Offer:
- 10% instant discount up to Rs. 1750 on HDFC Credit card and EMI
- Additional Flat Amazon pay cashback of Rs. 1250 on HDFC Credit cards and EMI on single transaction worth Rs 30000 and Above
- 10% Instant discount of Rs. 1250 on HDFC Debit cards
I had made a payment with my HDFC credit card for which I got an instant discount of Rs. 1750 however the 1250 Rs cashback which was to be credited in my Amazon pay account within 3 days post the dispatch of the product as not yet been delivered.
I already reached out to Amazon customer care more than 5 times on this. Initially they requested to wait 3 days and this happened thrice and now they say this product was not listed for that offer.
For which I have already attached a proof where they clearly stated that 1250 cashback will be added on single transaction of 30000 and above. I already paid the full amount after deducting the instant discount of 1750. I am still waiting for the remaining cashback of Rs 1250.
Never expected this from Amazon. They fooling customers by providing false information on the product page and after placing the order they tell a different story. They just playing the trap game on the customer during the festival season by making false promises. Really very disappointed with this during the festival season and spoiled my entire mood during the great month season and celebration.
I want you to take action for making false promise to gain benefits so that this is not repeated with anyone else.
Image Uploaded by Nithesh: