Not giving money for the damaged return parcel

Name of Complainant Poorvaraj
Date of ComplaintJanuary 9, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Poorvaraj:

I am a reseller for rajputi and all types of jewellery , i purchased a rajwadi combo for my customer ( from Maharashtra) from samaksh collection jaipur and then they dispatched my parcel through dtdc ,i got tracking also but after some days due to carelessness of delivery partner the parcel was returned to jaipur and then when i contacted samaksh collection they re parceled through dtdc again and when it was delivered after lot of request it was
damaged and defective. Then after a month of hell lot of request samaksh collection gave the address to return it . When it got returned , they received and only informed me. The combo was of 1700+ 80 Shipp charge . I had to return the money to my customer, But i got no response from samaksh , its been a month i am requesting but no response , if they cant refund me Atleast they can deliver the same product to me as i am at loss. I refunded to my customer as no response was given , from sept 2021 to now January 2022 . I have not been refunded for the damaged parcel or not even received the product , and also no response after so many calls and msgs.
I have video proof of the damaged parcel . As well the images also the proof that i have returned the parcel and proof of requesting n times and getting no response

Image Uploaded by Poorvaraj:

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