Not getting support when trying to downgrade current plan to 399 plan.

Name of Complainant Kunal Chaudhary
Date of ComplaintJuly 1, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Kunal Chaudhary:

Hello team,
Mobile number : 8860208569
It’s really very unfortunate to tell you that I’m not getting any support from Airtel customer care as well as Airtel outlets also, when approaching them to downgrade my plan to 399.
Even Airtel thanks app also not showing the 399 plan in its options while it’s available in the market.
Please help me with that or suggest if there is any other procedure to downgrade my plan. Or let me know how to escalate this.
Regards,
Kunal,
8860208569.

Image Uploaded by Kunal Chaudhary:

Not getting support when trying to downgrade current plan to 399 plan.

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