non refund of money by PAYTM caused unecessary Credit card charges

Name of Complainant Ankur
Date of ComplaintApril 11, 2021
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Ankur:

i have booked a flight ticket using Paytm as a wallet from INDIGO AIRLINES on 9th JAN  2021. I have cancelled ticket on 23rd FEB and amount was refunded from Indigo was 10932/- rupees.

However PAYTM just refunded me 3000 odd and kept remaining money with it. i called up their customer service multiple times, every time i was assured i will get my money back but i haven’t yet got it.

i have been charged with interest on my credit card and also there has been dip in my CIBIL scores.

Using PAYTM has caused reputational and financial loss for me.

PNR : – ZWDLYQ

Image Uploaded by Ankur:

non refund of money by PAYTM caused unecessary Credit card charges

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