| Name of Complainant | |
| Date of Complaint | May 10, 2026 |
| Name(s) of companies complained against | Policy bazaar |
| Category of complaint | Insurance |
| Permanent link of complaint | Right click to copy link |
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1. Details of the Transaction:
On April 18th, I purchased two insurance policies from Aditya Birla via the Policybazaar platform, paying a total of ₹45,080 using a credit card EMI. I cancelled both policies through Policybazaar on the same day.
2. Breach of Service & Ticket Details:
I raised a formal request for a refund, and the concern was logged under Policybazaar Ticket ID: Pb9130820474. Despite the same-day cancellation, the entities involved have only refunded ₹20,560, leaving an outstanding balance of ₹24,520. By failing to return the full amount within the regulatory “Free Look” or immediate cancellation period, both Policybazaar and Aditya Birla have breached the policy terms and IRDAI guidelines.
3. Employee Misconduct:
During a follow-up call regarding this ticket, I was directed to a Senior Executive named Atul (Employee ID: PW3882).
The executive was extremely rude and unprofessional.
He provided false commitments and misled me regarding the refund status.
He insisted on further delays without valid justification, causing significant mental distress.
4. Financial Injury:
Due to this delay, my credit card bill has been generated with the full EMI amount. I am now being charged interest and processing fees by my bank for a cancelled policy, resulting in direct financial loss every month this remains unresolved.
5. Relief/Redressal Sought:
I am seeking the following:
Refund the Balance: Immediately credit the remaining ₹24,520.
Interest Reimbursement: Pay for all EMI interest and bank charges incurred due to their delay.
Punitive Damages: Compensation for the rude behavior of the executive and the “Deficiency in Service.”
Legal Costs: Reimbursement for the costs of filing this complaint.
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