Non refund of air ticket since Feb. 2020 inspite of repeated reminders

Name of Complainant Kimmi vaneet kaur
Date of ComplaintJuly 6, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
Share your complaint on social media for wider reach
Facebooktwitterredditpinterestlinkedinmail
Text of Complaint by Kimmi vaneet kaur:

Hi

This is with reference to the Air India flight booked via Paytm Booking ID 10310454123 on Feb 10, 2020 for AI 445 Delhi to Leh on 13 Feb, 2020 (enclosed). The flight was cancelled by the Airlines and full refund was initiated by the Airlines on the same day. As per Airlines, the agent Paytm will be doing the refund to now. However, it’s been a month that the refund is still pending.

Numerous calls have been made to your call center who repeatedly say that it is being processed. Nothing has been done so far. I wonder what is taking you so much of time. What is the point of doing electronic transfers if your system is all malfunctioned and fails to provide efficiency?

I request you to do the refund as soon as possible as you as a private agency should realize value of time, money and energy. Customer satisfaction is more important than just doing ads.

Dr. Kimmi Vaneet Kaur Sethi

Image Uploaded by Kimmi vaneet kaur:

Non refund of air ticket since Feb. 2020 inspite of repeated reminders

Leave a Reply

Your email address will not be published. Required fields are marked *