No prior intimation of cancelled bus even though I have booked tickets

Name of Complainant Simona Saldanha
Date of ComplaintMay 29, 2023
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Simona Saldanha:

I booked a bus ticket from Goa to Bangalore on MakeMyTrip for the date 28-05-23 for Paulo travels.
When we called the operators, he said that the bus was cancelled and did not offer us any option of refund. They are supposed to inform us prior of the bus cancellation and give us proper options.
But he was incredibly rude and cut the call without any explanation.

Image Uploaded by Simona Saldanha:

No prior intimation of cancelled bus even though I have booked tickets

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