New channel pack is chosen,bill issued as per the new pack but can not see newly selected channels on the box

Name of Complainant Sonali Lokare
Date of ComplaintApril 15, 2019
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Sonali Lokare:

I changed the registered mobile number and pack on friday 12/04/2019.But we are not able to watch newly selected channels.Only old channels are available even if bill is issued according to newly selected pack.

Image Uploaded by Sonali Lokare:

New channel pack is chosen,bill issued as per the new pack but can not see newly selected channels on the box

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