| Name of Complainant | |
| Date of Complaint | June 17, 2023 |
| Name(s) of companies complained against | Voltas |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Please replace my ac I have paid and no cooling new ac no swing is working so many issues I have make video for all this need new product of voltas replace it
Image Uploaded by Meghna singh:
Dear Meghna,
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.
Regards,
Voltas Online Team
Dear Meghna,
We hope your issue has been resolved. Please let us know if there is anything else we can help you with.
Regards,
Voltas Online Team
I purchased a 1.5 Ton inverter AC on 28.04.2019. Thorough repair and gas refilling of it was done in the month of October, 2022. Recently the AC was not cooling. So I raised complain on 14th June, 2023 which was attended by a technician (Md. Imran) on 15th evening. I told him that the indicator light was blinking continuously, and that gas was refilled last October, but he insisted that gas needs to be refilled, to which I had to agree and he refilled the gas (although I am not sure of it). He gave me a kuccha receipt of Rs. 3200.00 for refilling and servicing and went away. The AC ran well for that night, but from the very next day the same problem returned. I called him again, he came and did something and the problem was resolved for the time being. But the problem of not cooling and blinking returned on the same night. I was otherwise busy on the next day, so I could not contact the service center on that day. I tried to contact on Sunday, and after a good number of try somebody from the service center received the call. After hearing from me he said that he would call me after a while, but did not turn up. On Monday I started trying to contact the service center but failed. Finding no other way next day on Tuesday I raised a fresh complain on line. Finally a new technician Soumen was assigned by the service center, who came to see the AC. He asked me whether the earlier technician told me what was the error code, to which my reply was no. He said and showed me the error code on display which was P8. He discussed with the service center about it and told me that he would come on Thursday (i.e. today) to repair the machine. I am writing to you now at 9.30 PM, but till now nobody turned up. This morning I was able to contact the service center and he also assured me that the technician would come by this evening. But, as you can notice, nothing has happened yet. I am really frustrated with the attitude of the service center, and don’t know when my AC will be repaired. I was not excepting such kind of lackadaisical attitude from an organization like VOLTAS. So be kind enough to see that me machine is attended repaired without any further delay.