| Name of Complainant | |
| Date of Complaint | May 25, 2019 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I spent 700rs on 20.05.2019 for fuelling my car in a petrol bunk. When scanning the QR code, as my paytm app was so slow it took 5-7 mins to open to the transaction page where i entered the amount of 700rs and paid it. The money was not sent to the fuel pump by mistake it was sent to another merchant by somehow taking the recent transaction link which came to know later. Still I have that confusion but let me park that aside. Immediately I added money to the wallet and paid the petrol bunk and moved out of the bunk. I instantly called the paytm customer care to raise a complaint and get to know the merchant detial’s. Now the frustration starts saying that Paytm is having 2 wings one for Individual and other is Merchant. He told me he donot have the details so I need to wait as the details will be shared from the merchant team. I ended up the call waiting for the reply. I din’t get it. I then thought of how that recent transaction was taken and did some research and finally called the customer care for some assistance where I wanted the call transferred to one of the higher official where I tried explaining my research and tried to ask for some clues about that merchant as the Paytm executive repeatedly told that protocol says no information is supposed to be shared to anyone. So I was very clear in saying I don’t want the details you please act as an intermediator and give me some clue to recall the merchant or you can investigate and solve the issue. I also opened a ticket in 24×7 which was again frustrating to see the replies and eagerness they showed in closing the ticket rather than solving it. I have reopened the ticket 2 times considering the same requirement. I spoke to the customer care for almost appx 4hrs with 8-9 executive’s in the last 5 days. But I am really frustrated in the way they replied exept 2 executive’s who tried their best in giving me the inputs what I needed apart from the merchant details. Other executive’s where really killing the time and increasing my anger more and more. I finally made up my mind to raise it to the consumer complaint court for the first time for the following reason’s.
1. It is not the matter of amount moreover it is the way of response making the consumers like me feel bad inspite of investing time and not getting proper responses from the executive’s who are responsible to solve.
2. India is moving forward with Digital money, but these services are not having a proper protocol in solving the issue generated.
3. Important point – I’m am a graduate with some basic knowledge on these digital services, If I myself is facing this issue , My lord please think about people who are unware on these. The hard earned money is looted or wasted by mistake without getting justice.
Please take this concern as close as possible to create a platform to support the public.
Thanks and eagerly waiting for your justice.
Sathish kumar
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