| Name of Complainant | |
| Date of Complaint | October 5, 2026 |
| Name(s) of companies complained against | MYTECHZONE |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Title: Unwanted debit R169 – email blocked – cannot cancel MYTECHZONE AA10064946
I am complaining about ONE WORLD TELECOMS PTY LTD trading as MYTECHZONE.
On 25 September 2026 you debited R169 from my Capitec account with reference MYTECHZONE AA10064946 260925. My phone is 072 028 9568.
I did not knowingly sign up for a monthly subscription. Your Capitec mandate says Max amount R253.50 and Debit Day 25th – meaning you plan to debit again on 25 October.
I tried to cancel:
1. Your WhatsApp does not work – 087 330 3391 is a landline
2. Your email support@mytechzone.co.za is BLOCKED – I get error “550 Administrative prohibition” (see screenshot)
3. Capitec says I must contact you first
This is unfair business practice under the Consumer Protection Act. I did not receive any service.
I demand:
1. Immediate cancellation of mandate MYTECHZONE AA10064946
2. Full refund of R169
3. Written proof that no further DebiChecks will happen on 25th
4. Working contact details
If not resolved in 48 hours I will report to PASA and the National Consumer Commission.
Name: Lungelo Surprise Magagula
Image Uploaded by Lungelo Surprise Magagula: