| Name of Complainant | |
| Date of Complaint | July 27, 2022 |
| Name(s) of companies complained against | Amazon.in |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Sir/Madam
I asked one of your customer care executive to cancel one of my order (406-0806625-7151514) on July 27, 2022.
The Agen cancelled me the order, but when I checked in my order it was showing that my other 2 orders (406-4931252-0731533 & 406-6807545-2497140 )were also cancelled.
As you can see from my chats, I requested for the cancellation of only one item and i didn’t requested for the cancellation of the other 2 orders. And also the customer care executive also confirmed that only one order will be cancelled.
But later then I received message regarding refund of the Nivia sipper bottle, i realised that all of my order were cancelled.
I tried calling customer care from the moment I received the 1st refund message, I was left waiting for hours to speak to customer service.
At last at 5 am of July 27, when the call was connected to a supervisor, I was told that I need to reorder the item without the prime day deal. It is impossible for me to order for the new price. My issue was left unsolved.
This is a mistake from my the Customer Support Agent and without my concern all my remaining orders were cancelled.
I’ve been promised that the other 2 products will be delivered.
Either you could provide me both the products for the same price I’ve order or else you could provide me some kind of promotional offers or voucher, i cannot have buy those products again, especially the Amazon Fire stick. I’ve been waiting for the prime day deal to happen so that I could order the fire stick.
I’ve been Amazon user from 2014 and I’m also a prime member. But this time I feel really disappointed.
I feel like I’ve been cheated. I’m looking forward to close my Amazon account and possibly I’ll be ending my relationship with Amazon from now.
Attaching the chat history for your reference.
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