My balance has been cut off VI for service which I never enabled

Name of Complainant	Shagun
Date of Complaint	March 31, 2021
Name(s) of companies complained against	Vodafone
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Shagun:

I get msg that Hello!
Thank you for choosing to access viqzd2c_topup49c,
You have been charged Rs. 49
Your balance is Rs. 13.38 .I haven’t activated any service so how they can charged from me for their shity service.

Image Uploaded by Shagun:

Consumer Complaints Court