Motorola Envision 55 inch TV

Name of Complainant Tirthes Sen
Date of ComplaintMay 11, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Tirthes Sen:

1st day after installation when I turned on the TV and watching live IpL matches from installed JIo Cinema app, line of white line were there above and below panel. Which was coming sometimes and vanished sometime in same match. I made clear video of the same. So initiated replacement the same day. While tech visit next day they called tech support and describe the problem but support guy told them to close the issue with ‘issue resolved but customer unhappy’ and reject the replacement even tech visit person also witnessed the same issue. I have shared all evidence (video and pictures) of the issue. I am helpless now after getting a defective product worth 32000 rupees.

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