| Name of Complainant | |
| Date of Complaint | June 18, 2020 |
| Name(s) of companies complained against | eeazy phone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir, On 7th June 2020, I saw on online site of Ezee phone that thy offers Krypton 5 Mobile phone for Rs. 4499.00, I Buy the phone by paying Rs. 4499 by using Debit card. After making the payment, I got a message in my phone that, your transaction is successful. and get the following message —-
CONFIRMED: Your Order has been successfully placed with order id 1526552959. Due to Covid 19 Pandemic there will be slight delay in dispatching orders. Thank you for shopping.
After not getting any track details I tried to contact with the customer care, and they told your order is cancelled ( without any reason) and we are refund your Amount , and told we are sending an OTP, you please send it back from your registered mobile, and I denied to send the message, then they ask the CVV on debit card. I am denied to giving any card details or any OTP to them. after that they are not attending the call.
My Payment details as follows Transaction Alert Message Jun 07, 2020, 01:30 Dear Valued SBI Debit Card Holder, The below transaction has been done using your SBI debit card. Description Value Terminal Owner Name Payu Payments Pvt ltd Terminal Id 10001860 Date & Time Jun 07, 2020, 01:30 Transaction Number 015820316434 Amount (INR) 4499.28 Last 4 Digit of Card X6566 Transaction Type PURCHASE Channel POS / ECOM City Gurgaon Location Payu Payments Pvt ltd.
On 13th June I got a damaged mobile without brand or any name and without bill by Shadowfax , and when I open, it is found is totally damaged have no any name or brand in instrument and there is no bill.. and is requested to shadowfax to refund, they will send message to will attend shortly, but till now no refund or no return the damaged instrument.
Pl. arrange to get back my money as refund.
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