| Name of Complainant | |
| Date of Complaint | March 3, 2023 |
| Name(s) of companies complained against | Meesho |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On the date of 17 February,2023, I had placed two orders of a same product, for a bulk quantity of 11 sarees.
The Sub Order ID as displayed in the Meesho app are
Order 1 :- 155508482954_1; No. Of quantity: 6 , Order total Rs. 3090/-
Order 2 :- 828906951903_1; No. Of quantity 5 ; Order total Rs. 2575/-
On 20 February,2023 it was updated that both the above orders have been shipped together with the AWB No: 3117240390.
On 23 February, 2023, I received the delivery and the label of the package which was had printed on it 11 quantity but ,to my shocking surprise, the package contained only 4 products, which were totally different from what I ordered and 7 quantities were totally missing.
I have raised return pick up once and called the customer care for complaint of missing product. The customer care support guided me to place return of 3 quantities under Order 2 :- 828906951903_1, therefore I also received a refund for these 3 quantities aloan.
There is no resolution provided for the entire 7 MISSING QUANTITIES. I request you to look in the matter at the earliest and process my refund. It is highly disappointing that I placed such huge order and not even received the proper product.
I want to receive the refund of the 7 missing quantities which amounts to Rs. 3,605/-(Rs. 515*7)
It has been terrible and mental stress to patiently place nearly 20 and above calls and explaining the same issue again and again to each customer executive.
Such a unprofessional and unfair response on the part of Meesho. There is no resolution for genuine grievance on a huge order.
Hello Jay, we understand your concern regarding missing quantity and refund. Please accept our sincere apologies. This has been brought to the attention of our internal team and they are working to resolve the issue. You can follow up on this concern using your ticket number 60784875. We appreciate your patience in this matter.