| Name of Complainant | |
| Date of Complaint | June 16, 2025 |
| Name(s) of companies complained against | Swiggyinstamarr |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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am writing to raise an urgent issue regarding a recent order I received from Instamart.
I had ordered Boat Nirvana Lucid earbuds, but when the delivery arrived, only an empty box was delivered — the earbuds and the charging case were completely missing.
The delivery person insisted on the OTP multiple times and requested it even before I could fully check the package. I gave the OTP as requested. I opened the box in front of him, and even he recorded a video while I was opening it, which clearly shows that the product was missing.
It has been over 18 hours, and there has been no resolution. I am extremely disappointed and request your immediate attention to this matter. Please look into it and help process a refund or replacement at the earliest.
This is very stressful and urgent. Please do something as soon as possible. I genuinely request your help.
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