Name of Complainant	Camila Letelier
Date of Complaint	March 14, 2021
Name(s) of companies complained against	Vodafone
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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I contacted Vodafone requesting the cancellation of the data plan of two Ipads. They advised that due to my loyalty with Vodafone I would be able to pay for the remainder of these devices in instalments.

last month I had to contact them again as my bill was showing an amount outstanding of $534.00. They advised they would rectify my account. I then received two credits to my account, one of $134 and another of $264. I was under the impression this was credited due to a miscalculation in my bill. My account was showing up to date with payments until two weeks ago when I got a bill for $564 again. I attempted to contact Vodafone several times with the call being disconnected, promises to contact me within a specific timeframe with these promises being violated over and over again. I was finally put in contact with the manager of the billing team who was condescending, rude and tried to put the responsibility on me instead of taking accountability for the misinformation provided to me by Vodafone.

Vodafone is legally liable to inform me of any changes to my account and amendments to my contract. It is Vodafones responsibility to provide consumers with a complaints team as opposed to saying “you can lodge a complaint but I can’t promise anyone will get back to you”. It is Vodafone’s responsibility to explain why a credit is being applied to my account and to ensure my online account is reflective of current outstanding payments. If my account is showing up to date payments, this is total false information and negligence on your behalf. The onus is not on the consumer to ensure the account information displayed it up to date, nor is it to query anything if the account is showing up to date as rudely put by one of your consultants.  I also advised her to listen to my previous contacts with Vodafone so as to shed some light on the misinformation provided however i was advised there was no way to retrieve these recordings – another blatant lie. The consultant who to my shock is a manager also kept muting her microphone and blaming me and would not answer when I asked her a question. I will be escalating this to consumer affairs and looking to take legal action if Vodafone does not void my contract due to fraudulent activity on their part and complete negligence. As a company you owe a duty of care to your customers and this has been violated, you have cause stress and anxiety and I will not continue to.pursue any kind of legal relationship with Vodafone. Please inform me once my request has been processed

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